Manners That Sell is an easy-to-read, highly informative guide to etiquette in the workplace It is written for business people who recognize that manners matter now more than ever and that bottomline figures анггхare influenced as much by interpersonal skills as they are by products and services It covers such topics as first impressions, correspondence in business, high-tech communications, appropriate attire, office etiquette and dining in the business world Автор Lydia Ramsey.