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Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizen's Groups Издательство: Jossey-Bass, 2001 г Мягкая обложка, 314 стр ISBN 0787957429 инфо 9832b.
Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizen's Groups Издательство: Jossey-Bass, 2001 г Мягкая обложка, 314 стр ISBN 0787957429 инфо 9832b.

For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the анвьшnational to the community level It includes: Ten proven principles for managing conflict A comprehensive framework with step-by-step procedures for creating productive outcomes Seven illustrative case examples Detailed advice on effective methods for collecting аянффinformation, conducting interviews, and analyzing a conflict situation Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high Eight tasks targeted for designing an overall strategy for managing public disputes 2 Sub edition Авторы Сюсан Л Карпентер Susan L Carpenter УДжД Кеннеди W J D Kennedy.

Цена: 24650 р.

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